Phone skills are a highly valuable tool to have in your skill-set and Call Center Training will help provide those skills. This one-day course will help you improve your phone skills, make you more confident, improve sales, and help gain new customers while retaining your current clientele. Participants will learn the skills to improve productivity and performance.
The Customer Service class will look at all types of customers, how we can serve them better, and improve ourselves in the process. You will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers.
This all-encompassing course thoroughly illuminates the methods, how-to skills, equipment, and best practices of modern facility management and emphasizes the practical operational aspects of sustainable facility management. Topics covered include organizational structure; cultural issues associated with property/facility management; career opportunities; financial, construction, and emergency management; environmental issues; HVAC, energy, and water management; green building; strategic management, and more. Throughout, chapter questions, assignments, photos, and diagrams help students deepen their understanding. These are complemented by many first-hand insights about effective facility management.
The focus of this class is the training of adult learners. Adult learners are typically defined as learners over the age of 25. Adult education is the practice of teaching and educating adults. The practice is also referred to as Training and Development and is often associated with workforce or professional development.
The Coaching and Mentoring class focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.
This course applies to both staff and managers. Members of staff learn how to interact with each other and their clients, and managers learn the important benefits of managing diversity systematically and successfully.