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Call Center Training

Phone skills are a highly valuable tool to have in your skill-set and Call Center Training will help provide those skills. This one-day course will help you improve your phone skills, make you more confident, improve sales, and help gain new customers while retaining your current clientele. Participants will learn the skills to improve productivity and performance.


Customer Service

The Customer Service class will look at all types of customers, how we can serve them better, and improve ourselves in the process. You will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.


Customer Service for Health Care Professionals

This one day class examines who we are and what we do as a health care provider. We analyze our attitude and communications skills and take a hard look at what our customers need. We learn customer service skills whether delivered in person, over the phone, or electronically. Finally, we learn how to handle complaints and difficult customers.


Facility Management 

This all-encompassing course thoroughly illuminates the methods, how-to skills, equipment, and best practices of modern facility management and emphasizes the practical operational aspects of sustainable facility management. Topics covered include organizational structure; cultural issues associated with property/facility management; career opportunities; financial, construction, and emergency management; environmental issues; HVAC, energy, and water management; green building; strategic management, and more. Throughout, chapter questions, assignments, photos, and diagrams help students deepen their understanding. These are complemented by many first-hand insights about effective facility management. 


Train the Trainer 

The focus of this class is the training of adult learners. Adult learners are typically defined as learners over the age of 25. Adult education is the practice of teaching and educating adults. The practice is also referred to as Training and Development and is often associated with workforce or professional development.

Management Training

Call now: 1-888-632-2093

MANAGEMENT TRAINING

Management Skills tRAINING

Leadership Essentials for Team Leaders and Supervisors

​​In this Leadership Essentials course, you will learn how to establish direction for your team and to influence and align them toward the company's goals, motivating and committing them to action and making them responsible for their performance.


Leadership Essentials for Managers 

In this Leadership Essentials course, you will learn how to establish direction for your team and to influence and align them toward the company's goals, motivating and committing them to action and making them responsible for their performance.


Leadership Essentials for Policymakers and Senior Managers 

In the Leadership Essentials Program students will learn to:

  • create an inspiring vision of the future for their company, 
  • motivate and inspire people to engage with that vision so they will follow willingly,
  • provide the information, knowledge, and methods to realize that vision, and
  • coach and build a team, so it is more effective at achieving the vision.

Coaching and Mentoring

The Coaching and Mentoring class focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.


Workplace Diversity

This course applies to both staff and managers. Members of staff learn how to interact with each other and their clients, and managers learn the important benefits of managing diversity systematically and successfully.



ACADEMY OF BUSINESS TRAINING

Christmas garland.
Globe with words Knowledge Center on the left.
Christmas garland.