In the Communication Skills Training Course, students will learn the ability to convey information to employees, managers, and customers in-person, online, in writing, and on the phone to effectively and efficiently communicate with good verbal, non verbal, and written skills to help facilitate the sharing of information between people within and without a company for its commercial benefit.
For the better part of every day, we are communicating with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your manager when they are talking to you, or the look you give your subordinate all means something. The Communication Skills Training class will help you understand the different methods of communication and how to make the most of each of them.
If you want to register for another person, click on the registration link and enter your information in the Billing Information section, uncheck the Student Information same as Billing Information box at the bottom of the form, then enter your student information. If you experience any difficulty with online checkout, please call customer service 24/7 at 888-632-2093.
If you need to register using a purchase order, email a copy to firstname.lastname@example.org (be sure to list class name, class date, student name, student address, student phone number, and student email address).
To pay by credit or debit card using customer service 24/7 call 888-632-2093.
Monday, January 21, 2019
Monday, February 11, 2019
Monday, March 11, 2019
Monday, April 8, 2019
Monday, May 13, 2019
Monday, June 10, 2019
Scheduled dates don’t work for you? Schedule your own start date (subject to availability) for only a 20% premium! Contact customer service to check date availability at email@example.com.
Production Supervisors - version for individuals in a manufacturing supervisory position.
Non-Production Supervisors - version for individuals not involved in manufacturing.
Production Managers - version for individuals in a manufacturing manager position.
Non-Production Managers - version for individuals not involved in manufacturing.
Module One: Getting Started
What Is Your Communication Style?
Module Two: The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication
Module Three: Understanding
An Overview of Common Barriers
Differences in Time and Place
Lack of Focus
Focus on the Past
Module Four: Paraverbal
The Power of Pitch
The Truth about Tone
The Strength of Speed
Module Five: Non-Verbal
Understanding the Mehrabian Study
All About Body Language
Module Six: Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
Module Seven: Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others
Module Eight: Asking Good Questions
Module Nine: Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies
Module Ten: Mastering the Art of
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips
Module Eleven: Advanced
Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages
Makes you think and realize communication is important and allows you to reassess yourself
A great course for someone new to management.
San Francisco, CA
Highly recommend it!
Redwood City, CA