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Logo consisting of a shield divided into four quadrants representing manufacturing, finance, leadership, and public speaking followed by the name Academy of Business Training.

Call us 24/7 888-632-2093


Registering another Person 

If you want to register for another person, click on the registration link and enter your information in the Billing Information section, uncheck the Student Information same as Billing Information box at the bottom of the form, then enter your student information.  If you experience any difficulty with online checkout, please call customer service 24/7 at 888-632-2093.

Registering by Purchase Order 

If you need to register using a purchase order, email a copy to (be sure to list class name, class date, student name, student address, student phone number, and student email address).

To Register by Phone

To pay by credit or debit card using customer service 24/7 call 888-632-2093.

Each Student Receives:

  • A student manual or textbook for use during and after the class.
  • Instruction from an experienced business professional (minimum of 30 years) with at least five years in a corporate senior management position (CEO, President, COO, Vice President, CFO).
  • Real life exercises to support training materials.
  • Individual attention (classes are limited to four students).
  • Personalized Certificate of Completion

Communication Training Available Versions

Production Supervisors - version for individuals in a manufacturing supervisory position.

Non-Production Supervisors - version for individuals not involved in manufacturing.

Production Managers - version for individuals in a manufacturing manager position.

Non-Production Managers - version for individuals not involved in manufacturing.


  • Receive training in effective communication skills.
  • Receive training from a professional with 30+ years of business experience.
  • Different versions are available to meet your specific needs.
  • Four ways to learn: public classwebinarself-studyor on-site training.
  • Public class and webinar limited to four students for maximum learning.
  • Certificate issued on completion
  • Cost: One Day class $649.00.  Available Discounts
  • The class schedule is at the bottom of the left column.

Communication Skills Training Class Outline

Module One: Getting Started
Workshop Objectives
What Is Your Communication Style?
Module Two: The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication
Module Three: Understanding 
     Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Strong Opinions
Lack of Focus
Focus on the Past
Module Four: Paraverbal 
     Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
Module Five: Non-Verbal 
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures
Module Six: Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
Module Seven: Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others
Module Eight: Asking Good Questions
Open Questions
Closed Questions
Probing Questions
Module Nine: Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies
Module Ten: Mastering the Art of 
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips
Module Eleven: Advanced   
     Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages
Wrapping Up

Communication Skills Training
Average Rating: 4.12 out of 5 stars
Votes: 11
Reviews: 3

Makes you think and realize communication is important and allows you to reassess yourself


Oakland, CA

A great course for someone new to management.


San Francisco, CA

Highly recommend it!


Redwood City, CA

interpersonal communication Skills Training

Communication Training Public Class and Webinar Schedule

Monday, April 8, 2019
Monday, May 13, 2019 Full
Monday, May 20, 2019
Monday, June 10, 2019
Wednesday, July 3, 2019
Friday, August 2, 2019
Tuesday, September 3, 2019
Tuesday, October 1, 2019
Friday, November 1, 2019
Monday, December 9, 2019

Scheduled dates don’t work for you? Schedule your own start date (subject to availability) for only a 20% premium!  Contact customer service to check date availability at

Image of two cartoon figures. The first is talking and the second is thinking , "What?"

What Communication Skills Training Class Students Are Saying...

Click to view DD Form 214

Communication Skills Training Class Description

In the Communication Skills Training Course, students will learn the ability to convey information to employees, managers, and customers in-person, online, in writing, and on the phone to effectively and efficiently communicate with good verbal, non verbal, and written skills to help facilitate the sharing of information between people within and without a company for its commercial benefit.

 For the better part of every day, we are communicating with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your manager when they are talking to you, or the look you give your subordinate all means something.  The Communication Skills Training class will help you understand the different methods of communication and how to make the most of each of them.