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ACADEMY OF BUSINESS TRAINING

​Customer Services Training

Getting the training you want starts by selecting the most effective delivery method that meets your needs. For those that have the time and ability to join us in Cincinnati, OH, we recommend ourpublic class. For those that cannot find a suitable local trainer or want to train but are unwilling or unable to travel, we recommend our live interactive webinar...it's just like being in the public class.. For those unable to attend class during regular hours, are unable or unwilling to travel, cannot miss work to attend class, or do not want to train with other people, we recommend our instructor led self-study course. ​We are painfully aware there are a lot of bad webinars and self-study courses out there, but our webinars and self-study courses are state of the art. We are so confident you will be impressed with either, we offer a no risk start program.


Class Description


It is safe to say, most businesses you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait.   How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so?  Poor or no customer service training can have a devastating impact on the bottom line. It costs you six times more to attract a new customer than it does to keep an existing one.  A typical dissatisfied customer will tell eight to ten people about their problem.  Seven of ten customers will do business with you again…if you resolve the complaint in their favor.  If you resolve a complaint on the spot, 95% of customers will do business again.  Of those customers who quit, 68% do so because of an attitude of indifference by the company or a specific individual.  

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company serving the people who buy your products. Perhaps you're an accountant serving the employees by producing their pay checks and keeping the company running. Maybe you're a company owner serving your staff and your customers. 

The Customer Service class will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skill set including in person and over the phone techniques, dealing with difficult customers, and generating return business.

Cost $349.00

Public Class

  • FAQ
  • ​Location Map


 Webinar

  • FAQ


The Basics

  • Scheduled Classes
  • Scheduled Webinars
  • Class Outline
  • What Is Included

The Unhappy Customer

 

Our Executive Director was recently asked to comment on the issue of unhappy customers who never seem to be satisfied. We want to share his comments and those of some of the  people participating.

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