This class is for anyone serious about improving their customer service skills. Learn industry recommended customer service procedures and best practices in a small class setting taught by an experienced business professional. See customer service class outlineon the Basics page for greater detail.
It is safe to say, most businesses you deal with fail to deliver superior customer service. No one was born knowing this skill...it is a learned trait.
How can you expect to deliver the kind of customer service that wows your customers if you do not train to do so? Poor or no customer service training can have a devastating impact on the bottom line. It costs you six times more to attract a new customer than it does to keep an existing one. A typical dissatisfied customer will tell eight to ten people about their problem. Seven of ten customers will do business with you again…if you resolve the complaint in their favor. If you resolve a complaint on the spot, 95% of customers will do business again. Of those customers who quit, 68% do so because of an attitude of indifference by the company or a specific individual.